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Privacy Policy

Effective Date: June 1, 2026
Last Updated: June 1, 2026

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Legal Entity Disclosure: Blue Hill Laundry is a registered assumed name and wholly-owned operational brand of Giles Enterprises Inc. All references to "Blue Hill Laundry," "we," "us," or "our" within this Privacy Policy refer directly to Giles Enterprises Inc. 

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1. Introduction

 

Blue Hill Laundry ("we," "our," or "us") is committed to protecting the privacy of our customers. This Privacy Policy describes how we collect, use, and safeguard your personal information when you use our services, visit our website, or interact with us in any way. By using our services, you agree to the practices described in this policy.

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2. Information We Collect


We may collect the following types of information:

Information you provide directly:

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  • Full name

  • Phone number

  • Email address

  • Mailing address

  • Business name (if applicable)

  • Special care instructions or preferences related to your orders

  • Payment information (processed securely through Stripe — we do not store card numbers)

 

Information generated through your use of our services:

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  • Order history and status

  • Account activity and preferences

  • Communication history


3. How We Use Your Information


We use the information we collect to:

 

  • Process and manage your laundry orders

  • Communicate with you about your order status

  • Send transactional SMS notifications (see Section 5)

  • Process payments securely

  • Maintain your account and order history

  • Improve our services

  • Comply with legal obligations

 

We do not use your personal information for marketing purposes, and we do not sell, rent, lease, or share your personal information with any third party for their independent use.

 

4. Payment Processing


All payment processing is handled securely by Stripe, Inc. We do not store, transmit, or have access to your full credit or debit card information. Stripe's privacy policy is available at stripe.com/privacy.

 

5. SMS Notifications


Blue Hill Laundry offers an optional SMS notification program to keep you informed about the status of your laundry orders. By opting in, you will receive transactional text messages including:

 

  • Confirmation that your order has been received

  • Notification when your order is ready for pickup

  • A secure payment link when applicable, allowing you to pay for your order online prior to or at pickup

 

How to Opt In


You may opt in to SMS notifications verbally at the point of sale when dropping off your laundry. Our staff will explain the program and confirm your consent before enrolling your phone number. You may also be asked to confirm electronically on our point of sale system.

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Message Frequency


Message frequency varies based on order activity. You will receive no more than two messages per order — one upon intake and one when your order is ready. We do not send promotional or marketing messages.

 

Message and Data Rates


Message and data rates may apply depending on your mobile carrier and plan. Blue Hill Laundry does not charge any additional fee for SMS notifications.

 

How to Get Help


Reply HELP to any message to receive assistance, or contact us directly at the information listed in Section 9.

 

How to Opt Out


You may opt out of SMS notifications at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further SMS notifications will be sent to your number. You may re-enroll at any time by speaking with a staff member.

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No Sharing of Phone Numbers


Your phone number is used solely to send you order-related notifications. We do not share, sell, or transfer your phone number or any other personal information to third parties for marketing or any other purpose.

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Mobile Terms of Service


By opting in to SMS notifications, you agree to receive automated transactional text messages from Blue Hill Laundry at the phone number you provided. Consent to receive SMS messages is not a condition of purchasing our services.

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6. Data Sharing and Third Parties


We do not sell, rent, or share your personal information with third parties for their own marketing or commercial purposes. We may share your information only in the following limited circumstances:

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  • Service providers — trusted vendors who assist us in operating our business (e.g., payment processing via Stripe, SMS delivery via Twilio), bound by confidentiality obligations

  • Legal requirements — if required by law, court order, or governmental authority

  • Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate notice to you

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7. Data Retention


We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Order records and account information are retained for a minimum of seven (7) years in accordance with standard business record-keeping practices. You may request deletion of your account information by contacting us directly.

 

8. Data Security


We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. All data is stored securely and access is limited to authorized personnel. Payment data is handled exclusively by Stripe and is never stored on our systems.

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9. Contact Us


If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to opt out of SMS notifications, please contact us:

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Blue Hill Laundry
PO Box 362 
Blue Hill, ME 04614
207-374-2777
bluehilllaundry.com

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10. Changes to This Policy


We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

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This policy covers all services provided by Blue Hill Laundry.

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